TERMS AND CONDITIONS
Last update date: 30/07/2018
Article 1: Scope of the General Terms and Conditions of Sale
Article 2: Order taking
Article 3: Customer Area
Article 4: Availability of products
Article 5: Price
Article 6: Terms of payment
Article 7: Delivery
Article 8: Right of withdrawal / Exchange of product (France and European Union)
Article 8-1: Right of withdrawal / Exchange of product (except European Union)
Article 9: Retention of title
Article 10: Refund and have
Article 11: Analysis of transactions and fight against fraud
Article 12: Preservation of the elements of the order - Proof
Article 13: Liability
Article 14: Guarantee
Article 15: Protection of personal data
Article 16: Customer Service
Article 17: Applicable Law and Jurisdiction
SPECIFIC MENTIONS CNIL
Shipping terms offered by Center 51
FREE DELIVERY for France, Belgium and Luxembourg for any order higher or equal to
199 € of merchandise whatever the range, delivery Mondial Relay pick-up only.
A refund of one pair or more on an order that has triggered the offer of postage will cancel the application of the offer if the invoice after deduction of the refund reduces its amount below the total 199 euros, in which case Center 51 will deduct the reimbursement of the shipping costs according to the pricing Mondial Relay pick-up.
Article 1 : Scope of the General Terms and Conditions of Sale
This document (General Conditions of Sale) defines the conditions applicable to sales concluded between any non-commercial natural person making a purchase on the website www.center51.com, hereinafter referred to as "the customer" and of on the other hand, SARL CENTER 51, hereinafter referred to as "CENTER 51" (hereinafter together referred to as "the Parties").
The Merchant Site www.center51.com is operated by:
SARL CENTER 51SARL Unipersonal, registered capital of 32,000 euros registered in the Trade and Companies Register of Paris, under the number 75B5719
51 rue meslay 75003 Paris FranceEmail: firstname.lastname@example.org
www.center51.com has been the subject of a declaration to the Commission Nationale Informatique et Libertés (CNIL) which has issued a receipt declaration n ° 1579345 v 0 dated April 11, 2012
These General Terms and Conditions of Sale govern exclusively the relationship between the Parties and may be modified from time to time. The general conditions of sale, as modified, will be applicable as soon as they are put online.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions, including those in force in stores.
Article 2 : Order taking
Order taking on the website www.center51.com follows a process based on several complementary steps:
- Selection of products and addition to the basket
- Validation of the contents of the basket
- Choice of the delivery method
- Selection of payment method
- Validation of the summary of the order
- Acceptance of the General Conditions of Sale and sending the order
- Payment validation
Orders are paid in full and at one time.
The customer receives from CENTER 51 a confirmation email of the order. The invoice of the order is available, downloadable and printable by the customer in his customer area, upon confirmation of the order. Center 51 recommends to the customer to keep the e-mail of confirmation of his order.
The customer can visualize during these various stages of the order taking the detail of his order and his total price and correct any errors, before confirming the order during the validation of the payment.
Any order validated by the customer is worth acceptance by the latter of the prices, product descriptions and these Terms and Conditions.
Please note that if your payment is declined 3 times by your bank, the card used will be temporarily not usable on our site for a period of 7 days, in order to avoid payment fraud. Your IP address will also be blocked. We invite you to change your IP address and your credit card to proceed to payment.
Center 51 reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to a previous order.
Article 3 : Customer Area
The placing of an order on the site requires the opening of a customer account, the latter records the administrative data concerning the customer as well as the delivery data.
The customer account also allows the customer to access the order history as well as the copy of the invoices concerned during the legal retention period.
Article 4 : Product availability
The offers and products offered by Center 51 are available as long as they are visible on the website, while stocks last.
In the event of unavailability of product after placing the order of the customer, it is informed by mail or telephone. The order is either modified with the customer's agreement or canceled at the request of the customer and the customer will be refunded immediately if his bank account has been debited, as provided in Article 7 of these terms and conditions.
Article 5 : Price
The prices of the products are indicated in euros and all taxes included and excluding shipping costs. The amount of the delivery costs is specified before the validation of the order on the purchase order.
The prices of the products can be indicated without taxes outside the European Union and according to destination.
The products you wish to order may be sent in a country outside the European Union (EU). In the latter case, the customs rules will apply when the products enter your country, in particular restrictions and, beyond the franchises, taxation (VAT and customs duties), Center 51 is in no case responsible for possible customs clearance may be requested in countries outside the European Union.
Center 51 may modify at any time and without notice the prices of the products marketed on the website. The products will be invoiced on the basis of the tariffs in force at the time of the validation of the order.
Article 6 : Payment terms
Payment of purchases is made at the customer's choice only using the following means of payment:
- by: Visa, MasterCard, Paypal, bank transfer
In case of payment by credit card, the payment is made one day after the date of the order. In the event of a rejected transaction, Center 51 can not be held responsible.
The shipment of the order is made after verification of the customer's bank details and authorization of debit of the credit card by the customer's bank. In the absence of such authorization, the sale can not intervene.
Article 7 : Delivery
Orders placed on the website on Friday afternoons, Saturdays or Sundays can only be processed on the following Monday. Orders placed on the website on a public holiday other than Friday, Saturday and Sunday will also be processed the next working day.
The customer is required to check the condition of the products delivered at the time of the customer's receipt.
The customer chooses one of the following delivery methods:
- Mondial Relay
Delivery costs depend on the delivery area, the selected delivery method and the order volume. The delivery costs corresponding to the customer's choice of delivery are displayed on the website within the step of the order-taking process summary of the products that the customer has selected in his basket.
Delivery is made to the address indicated by the customer.
The customer can follow the progress of the delivery of his order on the website Colissimo, Mondial Relay or DHL depending on the delivery method chosen.
The products you wish to order may be sent in a country outside the European Union (EU). In the latter case, the customs rules will apply when the products enter your country, in particular restrictions and, beyond the franchises, taxation (VAT and customs duties), Center 51 is in no case responsible for possible customs clearance may be requested in countries outside the European Union. refusal of clearance payments by a customer does not appear as a reason for cancellation or refund.
In case of late delivery of more than 7 days from the date agreed upon the order, and if this is not due to a case of force majeure, the customer can proceed to the resolution of the sale. This action must be carried out within 60 working days, in accordance with the legal provisions.
The resolution must necessarily take the form of sending a registered letter with acknowledgment of receipt addressed to the "Internet Customer Service". The letter must be accompanied by the confirmation e-mail of the order.
If the customer receives the product after cancellation of the order, Center 51 proceeds to the refund of the amount of the purchase and the expenses of return, on reception of this one by Center 51, complete and in its state of origin as envisaged in Article 8.
Center 51 ships any order within a maximum of 48 hours (except week-end and public holiday) and under the condition that the product is in stock. This shipping time is to be added to the shipping time.
Article 8 : Right of withdrawal / Product exchange (France and European Union)
In accordance with legal provisions, the customer has a right of withdrawal without having to justify reasons or to pay penalties with the exception of the costs of return. This right does not apply to custom product orders. The customer has 14 days (from the day the customer, or a third party other than the carrier and designated by the customer, physically takes possession of the last good) to withdraw from this contract without giving any reason. An order made on our website can be returned for exchange in store or a refund request that will be sent to the internet service (no refund in the shop the request will be transmitted and applied by the internet service only).
To exercise the right of withdrawal, you must notify Center 51 of your decision to withdraw from this contract by means of an unambiguous declaration (by filling out the return form). In order for the withdrawal period to be respected, it is sufficient that you transmit the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. The customer will have to bear the direct costs of returning the goods.
To complete the return form, please follow the return procedure below:
Visit our website www.center51.com in the "My Account" section.
Click on the "history and details of my orders" tab.
Click on your order number (continuation of letters) in the column "reference of the payment", you will find here all the details of your order.
Go down this page and go to the Back space.
Check the product (s) to be returned, indicate if you want a refund or exchange, then click on "generate a return"
Congratulations, you have generated your return coupon.
To print it, go to the "My Returns" tab and download the return label (pdf format).
Be sure to include this label in your return package and send it to the address indicated on the printed label.
Once your return is taken care of by our logistics team, we will notify you by e-mail.
The edition of the return slip by yourself (following the process above) is highly recommended and speeds up the process. However, you can also proceed to the retraction request by email to email@example.com or by post: Center 51 - Internet return service, 51 rue meslay 75003 Paris France
You must return the goods to the address indicated on the return receipt, without undue delay and, in any case, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This period is considered respected if you return the good before the expiration of the period of fourteen days.
In case of withdrawal from this contract, we will refund all payments received outside the delivery costs of the package (or return costs) without undue delay and, in any event, no later than fifteen working days from from the day of receipt of the return parcel. We will refund using the same method of payment used for the original transaction.
Returned items must be new, unused, in their original packaging and in perfect condition. Any product exhibiting signs of wear, damaged, not accompanied by the return note or addressed to an address different than that indicated, will be refused by Center 51. In this case, the products will be returned to the customer without this one being able to demand no refund or exchange.
The responsibility of the package remains the responsibility of the sender. Center 51 will decline all liability for loss or theft of goods in this hypothesis. We advise that the returns are made with a tracking number against proof of delivery.
In case of exchange, we will proceed to the despatch of the desired product as soon as your return package will be received and will have been inspected by our logistic service, and that the return costs of the parcel will have been paid by the customer.
Exchanges of goods can be carried out free on the spot in store in Paris, or by carrier for the countries of the European union only. Return shipping costs are the responsibility of the customer.
Article 8-1 : Right of withdrawal / Product exchange (outside the European Union)
An exchange made outside of a European Union country can only be done in Paris France. Shipments from a country outside the European Union are resubmitted to a VAT regulation in France. Center 51 will refuse and will not pay any return package from a country outside the European Union that would be subject to customs clearance.
There is no exchange or right of withdrawal planned outside the European Union, however Center 51 may consider a customer's request on a case-by-case basis.
Article 9 : Reservation of title
Center 51 retains full ownership of the products purchased by the customer until he has fulfilled all of his obligations and in particular until full payment of the price.
Article 10 : Refund and have
Reimbursement of the products will be made within 15 working days upon receipt of the return package. In certain cases, it is possible that this period is increased, the control of the goods returned by the customer is indeed imperative and will trigger the refund.
Refunds include the price of the products excluding delivery charges, and any costs of return.
The refund will be made through the same means of payment used by the customer during the initial transaction.
Failing a refund, a credit may be issued. The credit is valid for a maximum of 6 months from the date of issue. It is only valid for a purchase on the internet and can not be accepted in store.
Article 11 : Transactions analysis and fight against fraud
Information related to the customer's order is subject to an automated data processing whose responsible is Payline. This automated data processing is intended to define a level of analysis of a transaction and to fight against credit card fraud.
Payline and Center 51 are the recipients of the data related to the customer's order. The non-transmission of data related to your order prevents the realization and analysis of the customer's transaction.
The occurrence of an unpaid due to the fraudulent use of a credit card will result in the registration of contact details in connection with the customer order associated with this unpaid within a payment incident file implemented by Payline. An irregular declaration or an anomaly may also be the subject of a specific treatment.
In accordance with the law Informatique et Libertés of January 6, 1978, the customer has, at any time, a right of access, rectification and opposition to all of his personal data by writing, by email to the following address: firstname.lastname@example.org.
Article 12 : Preservation of the elements of the order - Proof
Center 51 ensures the conservation of purchase orders and invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of the law of March 13, 2000 and article 1348 of the Civil Code. Center 51 ensures the conservation of this writing for ten years and guarantees its access to the client if it so requests.
Unless proved otherwise, the data recorded by Center 51 and the validation of the order by the customer, constitute proof of the completeness of said order in accordance with the provisions of the law of March 13, 2000 and will be worthy of sums incurred by the seizure of products listed on the order form. This validation is worth signature and express acceptance.
Article 13 : Responsibility
Center 51 can not be held responsible for the non-performance of the contract concluded, due to the occurrence of an event of force majeure, the occurrence of an event attributable to the customer or any inconvenience, unforeseeable and insurmountable damage inherent to the use of the Internet, including a break in service, an external intrusion or the presence of computer viruses.
The descriptive photographs and illustrations of the products displayed on the website have no contractual value and therefore can not engage the responsibility of Center 51.
Article 14 : Guarantee
The products offered by Center 51 are subject to the legal guarantee provided by articles 1641 and following of the Civil Code.
Any potentially defective product will be evaluated by Center 51's after-sales service, with the customer having to provide proof of purchase to prove the date of purchase of the product. Products deemed "defective" may be exchanged or reimbursed in accordance with the conditions of Article 7.
Center 51 implements the best efforts to deliver to customers compliant items within the meaning of provisions L211-4 and L211-5 of the French Consumer Code. However, Center 51 can not prevent a possible non-compliant delivery.
In the event that an anomaly (missing item compared to the order form, damaged or open package, damaged item ...) concerning the product is noted by the customer at the time of delivery, the customer has a delay of 3 days from delivery to form any reservations or claims respecting the formality of the return procedure described in Article 8 hereof. When the customer makes his request to the Customer Service, he explains the reasons for his request and the anomaly involved.
After this period and failing to have complied with this formality, the items will be considered compliant and free from any apparent defect and no claim will be validly accepted by Center 51.
If the apparent defect or lack of conformity of the article is proven, Center 51 undertakes to replace the item or to refund the customer as soon as possible and at his expense, as provided for in Article 7 hereof.
In case of abnormal or abusive returns from a customer, Center 51 reserves the right to refuse a subsequent order placed by the same customer.
The provisions of this article do not prevent the customer from benefiting from the right of withdrawal provided for in Article 6.
Article 15 : Protection of personal data
The information and personal data collected and processed in the context of the relationship with the customer are intended to allow the management of this relationship.
They can be transmitted to companies contractually linked with Center 51 for the execution and management of orders and their payment.
In accordance with the provisions of the law n ° 78-17 of January 6, 1978 relating to data processing, files and liberties, the customer has a right of access, rectification of the data concerning him, as well as a right to oppose the processing of his data for a legitimate reason.
All requests must be transmitted respecting the following formalism:
By e-mail at email@example.com, using the form available online, or by mail at the following address: Center 51, Internet Customer Service, 51 rue meslay 75003 Paris France.
Specific data processing, related to transaction analysis and the fight against fraud, may be carried out within the framework specified in Article 11.
The customer can subscribe to the Center 51 newsletter and choose to be informed of the offers on the website. It has the opportunity to unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each of the newsletters or in the "My Account" area or by email by sending a written request to firstname.lastname@example.org.
When creating his account on the website and later in the management of his preferences via the "My account" area, the customer can choose to receive offers from the partners of Center 51. He has the possibility at any time to unsubscribe in this section.
The person in charge of processing personal data is SARL CENTER 51, the details of which can be found in the legal notice.
The recipients of your personal data are, where appropriate, our payment service providers or payment security, our delivery service providers, our business partners. In the case where this is required by law, your consent is collected or a possibility of refusal is arranged before any data transmission.
Article 16 : Customer service
For any information or question, the Center 51 Customer Service can be reached using the electronic form available on the website from Monday to Friday from 10:00 to 18:00, at email@example.com and +33 1 8508 8830
Article 17 : Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are subject to French law. The language of this contract is French.
In case of dispute, the French courts will be competent.
The website complies with French law, and under no circumstances does Center 51 give any guarantee of compliance with local legislation that would be applicable to the customer, since the customer has accessed the website from a country other than France. than France.
SPECIFIC MENTIONS CNIL
The information related to your order is the subject of an automated data processing whose responsible is Payline. This automated data processing is intended to define a level of analysis of a transaction and to fight against credit card fraud.
Payline and the merchant from whom you make your purchase are the recipients of the data related to your order. The non-transmission of data related to your order prevents the realization and analysis of your transaction.
The occurrence of an unpaid due to the fraudulent use of a credit card will result in the registration of details in connection with your order associated with this unpaid within a payment incident file implemented by Payline. An irregular declaration or an anomaly may also be the subject of a specific treatment.